Salesforce Summer ’25 Is Live — Packed with Agentforce Upgrades, Admin Tools & AI-Driven Enhancements
Salesforce’s Summer ’25 release is now live, offering one of its most comprehensive updates yet—particularly around intelligent automation with Agentforce, alongside significant boosts for admins, developers, sales, service, and marketers. Here’s what you need to know.
Key Highlights from Summer ’25
1. AI-Powered Agentforce Enhancements
Agentforce for Employees: Build agents with templates that guide internal workflows—for tasks like leave requests, accessing enablement programs, expense claims, and more.
Agent Surfaces: Enable agents to respond with visuals and media tailored to context and communication channels.
Web Search in Agentforce Data Library: Agents can now retrieve information from public web sources, broadening their knowledge base.
Multimodal Support: Agents can interpret images/files as context in conversations, not just text.
Instruction Adherence Scoring: AI-generated scores help admins verify whether agents stay on-topic and follow directives.
Flex Credits: New pay-as-you-go model—credits are consumed only when agents perform actions.
Agentforce Employee Agent (AEA): Templates and NL-guided setup simplify internal automation workflows.
Improved Agent Switching and Case Creation: Enhancements for smoother transitions and more reliable support.
2. Sales Cloud Improvements
Agentforce SDR: Now works with Contacts, Person Accounts, and Leads; supports multiple languages; message preview via Agent Builder.
Agentforce Deal Agent: Offers proactive opportunity updates (e.g., Stage, Next Steps) based on recent activity; can auto-apply with seller approval.
Dashboard Widget Refresh: Users can refresh individual dashboard widgets rather than the entire dashboard.
Quota Plan Controls: Admins can restrict who can export or publish quota plans; plus column-freezing for better navigation.
Sales Cloud Go → Salesforce Go: Rebranded setup hub, centralizing feature discovery and configuration across clouds.
3. Admin Experience Upgrades
Salesforce Go Feature Catalog: Explore features via videos, tours, and Trailhead modules from one Setup location.
Improved List View Dropdown: Lightning-based UI lists up to 100 views, searchable and more accessible.
Dynamic Related Lists on Mobile (Beta): Bring desktop-style related lists to mobile via Salesforce Mobile app setup.
Custom Object Deletion Workflow: Shows dependencies clearly before deletion to aid cleanup.
Bulk Object Permissions: Manage permissions across profiles and permission sets in one place via Object Manager.
Permission Set Summary Editing: Modify user, object, field, and custom permissions directly from the summary view.
Permission Set Group Management, Tab Access Summaries, & User Access Summary: Manage these directly from summary views with search and direct actions.
Report & Dashboard Subscriptions: Configure org-wide email addresses for subscription sends (available for both reports and dashboards).
Copy Report Settings to Tables (Beta): When adding a report to a dashboard, replication of formatting and settings is now possible.
4. Flow & Orchestration Enhancements
Expand Search in Flow Builder (Beta): Search includes fields from record variables and action outputs for faster building.
Time Data Type: Use precise time fields without the date component—for formulas, actions, and invocable elements.
Approval Process Wizard: Create multi-level approval flows quickly via a guided wizard.
Preview Size for Screen Flows: See real-time previews across desktop, tablet, and mobile form factors.
Choice Resource Icons: Add visual icons to choices for better user experience; uses SLDS icon library.
Orchestration Fault Paths: Define error-handling paths within orchestrations for more resilient flows.
5. Service Cloud & Employee Experience
Agentforce for Self-Service: Use templates to automate tasks like checking leave balances, updates, etc.
Business Hours Age & Wait Time Improvements: Track case age accurately using business hours; wait time uses weighted averages for better estimation.
Service Assistant Permissions Update: As of Winter ’26, Service Assistant access requires the Service Planner User license.
In Summary
Salesforce’s Summer ’25 release delivers a revolution in intelligent automation—powered by Agentforce—while boosting productivity for admins, developers, sales teams, and service reps. Whether it’s refreshing just the dashboard widget you need, building flows with smarter previews, or automating everyday tasks with AI agents, this release is designed for high-impact efficiency.
Go to Dreamforce to learn more!