Creating a Salesforce Support Case

To log a case with Salesforce Support, follow these steps:

1. Log in to Help Portal

Go to the Salesforce Help Portal at help.salesforce.com and sign in with your Salesforce credentials.

2. Access the Support Section
Click on the “Get Support” or “Contact Support” option in the portal.

3. Create a New Case
Select “Log a Case” to open the case submission form.

4. Fill in Case Details

• Product: Choose the relevant Salesforce product or service.

• Topic: Select the category that best matches your issue.

• Subject: Enter a concise summary of your problem.

• Description: Provide a detailed explanation including steps to reproduce the issue, any error messages, and the impact.

• Priority: Choose the urgency level based on business impact.

• Include any relevant attachments (screenshots, logs).

5. Submit the Case
Review your entries and submit the case. You will receive a confirmation email with the case number.

6. Track and Respond
Monitor updates and respond to any follow-up questions from the support team via the Help Portal or email.

Ensure you have proper permissions to log cases within your Salesforce org and your Salesforce Support contract must be active.

(Written with help of gpt)